Get in Touch With Us
This page explains how to contact Non Gamstop Casinos, what we can help with, and what we can't. We are an independent information site, not a casino, so we can't access your casino account, release a withdrawal or settle a dispute for you.
How to reach the team
Use the contact form or the contact details shown on this page or in the site footer. We don't publish a phone line or live chat, and we won't ask for passwords, card numbers or full account details by any channel. If a message claiming to be from us asks for them, ignore it.
We don't state a guaranteed reply time. We read what arrives and answer as soon as we reasonably can. Messages that include the page address and a clear description are easier to deal with.
What we can help with
- Corrections: If a bonus term, payment detail or licence statement on our pages looks out of date, tell us which page and what you saw. Casino terms change often, so we check claims against the operator's published terms and date our findings. Our latest fact-check date for the current offer listings is 1 October 2026.
- Questions about our reviews: We can explain how we rate casinos, what the editorial rating means and why a site appears where it does. Ratings are editorial opinions, not customer-review scores.
- Feedback and topic suggestions: Tell us what you would like explained, such as wagering requirements, withdrawal limits or identity checks.
- Business and editorial enquiries: Introduce your organisation and say what you have in mind. Commission or partnership arrangements do not buy a higher position in our rankings.
What we can't help with
Please contact the casino directly for anything about your own account. That includes a delayed withdrawal, a bonus that hasn't credited, a closed account or a verification request. Keep your messages, screenshots and the terms you agreed to, as they matter if you escalate.
If the casino's own complaints process doesn't resolve the matter, check which regulator or dispute body the operator names in its terms. We can't act as an arbiter, and we can't promise any outcome with a casino, including the ones listed on this site.
Before you write: check the main guide
Many questions are answered in our guide to trusted non GamStop casinos for UK readers. It covers how these sites differ from UK-licensed operators, why overseas licensing means different protections, and what to check before depositing. The sites we list may accept British players, but that is not the same as being licensed by the UK Gambling Commission.
How we handle your message
- A member of the team reads your message.
- For a correction, we compare your report with the operator's current published terms.
- If the page is wrong, we update it and adjust the date of the finding.
- If we need more detail, we reply and ask. If we can't verify a claim, we say so rather than guess.
We use your details only to respond to your enquiry. Please don't include more personal information than needed.
If gambling is causing you harm
You do not need to contact us for this. GamCare runs a free, confidential helpline and chat for people in Great Britain affected by gambling, and its details are on its website. GAMSTOP is the free national self-exclusion scheme for UK-licensed operators. Sites outside that scheme don't have to honour it, so if you have registered with GAMSTOP, think carefully before using any site outside it. Deposit limits, loss limits, time-outs and gambling-blocking software can also help. You must be 18 or over to gamble.
A note on commercial links
Some links on this site may earn Non Gamstop Casinos a commission if you sign up with an operator. This does not decide rankings or ratings. Offers carry conditions such as wagering requirements, time limits and cashout caps, so read the full terms before you accept anything.